PRIVACY & MEMBER DATA

Your details,
handled with care.

HOOD TREE IT LLC uses contact and service information to review enrollment, arrange support, and administer accounts. Questions or requests to correct or delete information: help@hoodtree.com or (580) 501-0051.

Member accounts

Enrollment collects your name, email, phone, service address, county, chosen plan, discount request, and billing preference. Business enrollment also collects your organization name. Passwords are stored as salted hashes. A necessary, secure session cookie keeps you signed in for up to 12 hours. Signing out ends that session. Email ownership is not automatically verified; HoodTree confirms customer details before activation or account recovery.

Requests and billing

Support requests and contact preferences are saved for HoodTree to review. Selecting a billing preference does not authorize a charge. When enabled, Stripe-hosted Checkout collects payment details and recurring payment authorization. HoodTree stores Stripe customer and subscription identifiers and billing status, not card numbers or bank credentials. Stripe processes payment details under its privacy terms. Agreed service charges, invoice identifiers, payment states, and billing alerts are stored to reconcile your account. Your website login and service address remain separate from your Stripe billing details.

Optional AI help

Only active members can use AI help when it is connected. With your consent, the messages in your current conversation are sent to OpenAI to generate responses. Your account address, phone, and billing preference are not automatically included. The application requests that responses not be stored by the API; provider processing and security retention may still apply. Chat text stays in this page’s memory unless you explicitly include it in a technician request. Leaving or refreshing the page clears the local conversation.

AI guidance may be incorrect and does not replace a technician. Never submit passwords, recovery codes, financial details, or confidential records. You can stop using AI and request human help at any time.

Appointments and service providers

When connected, Microsoft Bookings displays a Microsoft-hosted calendar embedded on this site, or opens a separate page to handle availability, appointments, and confirmations. Microsoft processes the details you enter there under its terms. Cloudflare hosts the website and member database when deployed. Providers may process connection and security data to deliver these services.

Customer reviews

Submitting a review sends your chosen display name, rating, and text to HoodTree for moderation. Approved reviews appear publicly. Your email, address, and phone are not included in the public review. Editing a review sends it back for approval. Contact us to withdraw a published review.

Administration

Authorized administrators use Cloudflare Access to manage customer contact information, membership approval, archived accounts, and review moderation. Administrative changes are recorded in an audit log. Archiving prevents sign-in and keeps service records; it does not erase data or cancel Stripe billing. Contact us about deletion requests.

Retention and controls

Enrollment and support records remain until HoodTree reviews a deletion request or no longer needs them for service or recordkeeping obligations. Session tokens expire after 12 hours; expired records and abuse counters are periodically removed by the operator. This website has no advertising trackers. Contact HoodTree to discuss access, correction, deletion, or account closure.